Hey there! Thank you very much for your business. We want you to be absolutely happy with your purchase. So, let’s go over our returns policy together, giving you all the information you need.

General Returns:

• You have 14 days from the date of purchase to return any unworn and unopened items.
• To be eligible for a return, the item should be in its original condition, including all the tags, packaging, and accessories.
• Remember to keep your proof of purchase handy, like a receipt or order number.
• Unless the item was faulty or damaged upon receipt, the cost of return postage will be covered by you.
• We’ll provide a return shipping label and will deduct the cost from your refund. 

Customised Items:

• Unfortunately, we can’t accept returns for customised items unless they arrive faulty or defective.
• In case you receive a customised item with issues, reach out to our customer support within 3 days of receiving it, and they’ll help you out.

Returns Process:

• Start by contacting our customer support team using the form below within 14 days of receiving your item. They’re super friendly and will walk you through the return process and send you a return label.
• When you’re sending the item back, make sure to package it securely to avoid any damage during transit.
• Don’t forget to include all the original packaging, tags, accessories, and a copy of your proof of purchase in the return shipment.
• Once we receive the item, our team will inspect it to make sure it’s in the expected condition.
• As soon as the return is approved, we’ll issue a refund to your original payment (minus the return shipping cost) method within 5 working days.

Exchanges:

• Right now, we don’t have a direct exchange process in place. But no worries! If you want to exchange an item, just follow the returns process we mentioned earlier and place a separate order for the new item you desire.

Faulty or Damaged Items:

• If, by any chance, you receive a faulty or damaged item, please get in touch with our customer support team right away.
• To help us understand the issue better, provide us with detailed information and, if possible, include photos of the problem.
• We’ll work closely with you to quickly resolve the issue. Depending on the circumstances, we may offer a replacement, repair, or refund.

We always reserve the right to make changes or updates to this returns policy without prior notice. For the latest and most accurate information, please refer to our website or reach out to our customer support team.

If you have any questions or need further assistance, don’t hesitate to contact our amazing customer support team. We’re here to help you out every step of the way!